FAQ

Subscription Questions:

When will I be charged? 

You will be charged on the first of every month, for that month’s socks.

 

When will my orders be shipped?

Your socks will ship in the 3rd or 4th week of the month, but international orders may take longer to arrive. You can expect to receive a shipping confirmation email with tracking info when your order is shipped. If you don't see this email in your inbox, be sure to check your spam/junk folders and add "hello@dftba.com" to your email contacts list.

*There were some adjustments to the January + February shipping schedule, please see below for more information specific to those months.

 

When will I receive my socks each month?

Domestic orders typically take 1-2 weeks to arrive once they’re shipped. International orders may take up to 6 weeks. 

*There were some adjustments to the January + February shipping schedule, please see below for more information specific to those months.

 

January + February shipping adjustments

Subscriptions purchased after November 29 had their January and February socks shipped together. These combined orders shipped together around mid- to late-February. These adjustments to the shipping schedule were due to selling many more socks than we originally anticipated. All subsequent orders are scheduled to charge and ship according to the regular schedule described above (charge on the first of the month, and ship out on the 2nd or 3rd week of the month).