Returns, Refunds & Replacements
Refunds and replacements for orders can be set up within 6 months from the order date. At 6 months, an order is no longer eligible for a refund or a replacement as the order is locked and archived in our system.
For returns, the items must be unworn, unwashed and in the original packaging to be eligible for a refund. We can accept an item sent back for a refund of the purchase price of the item (if any discounts are applied, the refund will reflect the discounted price, not the full price). Return shipping costs are not covered by DFTBA's return policy.
Send us an email (firstname.lastname@example.org) with the order confirmation number as soon as you decide to cancel your order! We can only cancel orders before they have shipped.
Send us an email (email@example.com) and describe the kind of damage that the item has incurred. Pictures are appreciated and help us assess whether the damage was because of the delivery process, or if it was a manufacturing defect that slipped through our quality control. However pictures are not required if a description of the damage is covered.
When a replacement is sent out, you will receive a shipment notification email from firstname.lastname@example.org.
If your order has already shipped, please send us an email to email@example.com and we'll send you information about how to return it to us. If we still have that month’s sock available in the size you want, we may be able to set up an exchange. If not, we can provide a refund for that pair once it is returned to us.
Sometimes, shipping may take a bit longer than usual due to weather, busy shipping times for carriers, or other extenuating circumstances. Below is a bit more information about shipping timelines and at what point an order may be considered lost instead of just delayed.
Domestic Orders (Shipping from the US):
For orders to addresses within the continental United States, Alaska, Hawaii, and APO addresses, the delivery estimate is 7-10 business days. These orders include tracking capabilities with Standard Shipping through Mail Innovations, so you should be able to keep an eye on the package's progress through that. We can issue a replacement or a refund for the items if the tracking for the package has either 1) stalled for 15 consecutive business days, or 2) shows "delivered" but is not found in/on/near the mailbox or door.
International Orders (Shipping from the US):
For international orders shipping from the US, the delivery estimate is 6-8 weeks. This depends on the distance from the origin point (Montana, USA) and the import/customs regulations and procedures in the destination country. These orders do not include tracking with Standard Shipping through Mail Innovations, so we do not have a way to locate the exact position of the package. We can issue a replacement if you have not received the package after 8 weeks.
EU and UK Orders (Shipping from the Netherlands):
Orders shipped to EU and UK addresses are sent from the Netherlands via DHL Global Mail. and are estimate to arrive in 4-8 business days. We can issue a replacement or a refund for the items if the tracking for the package has either 1) stalled for 15 consecutive business days, or 2) shows "delivered" but is not found in/on/near the mailbox or door.
If you feel like your order is taking too long to get to you, don't worry! Our replacement policy covers lost packages, so you will always have the option to have your order reshipped or refunded. Please check the answer for "How can I tell if my order is lost or just delayed" for additional info.
For replacements to be sent in the case of a lost package, we will need the shipping address re-confirmed so we know there were no issues in the address that would cause the package to be returned or mis-delivered. Please note, there will be a $5 reshipment fee for any orders that need a change of address.