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Shipping Policies & Procedures

If you live in the US, shipping generally takes 7-10 business days

International orders can take anywhere from 2-8 weeks, depending on your location.

Unfortunately, delays can happen from time to time that are simply out of our hands. Please be patient and try contacting your postal or customs office to see if they have it.

If your order does not arrive within the above specified timeframes, contact us and we can help!

It depends on how your socks are shipped! If tracking is available, the tracking number will be included in your shipping confirmation email.

For orders shipping from our US warehouse that are shipping to other countries and/or contain multiple pairs of socks, your order will be shipped with UPS Mail Innovations and will include a tracking number. Please note that international orders may not have tracking updates once the order leaves the US.

Single pairs of socks shipping within the US will ship via USPS Flat Rate shipping and will not include tracking information.

If you feel like your order is taking too long to get to you, don't worry! Our replacement policy covers lost packages, so you will always have the option to have your order reshipped or refunded. Please contact us to request a replacement or refund of your order. 

For replacements to be sent in the case of a lost package, we will need the shipping address re-confirmed so we know there were no issues in the address that would cause the package to be returned or mis-delivered. Please note, there will be a $5 reshipment fee for any orders that need a change of address.

We ship all orders from our warehouse in Missoula, MT, USA.

All orders shipping within the US for a single pair of socks will be shipped with USPS Flat Rate Shipping. All orders for multiple pairs and all orders shipping outside the US will ship with UPS Mail Innovations.

Shipping fees are included with your subscription. There will be no additional shipping fees charged by DFTBA, regardless of where the shipment is going!

International customers: Customs duties and/or import fees may be due for your package. We recommend checking your country’s customs regulations to be sure there are no surprises!

No. We do not offer expedited shipping for recurring subscription orders.

If you have an address that receives mail and packages from the US, we ship to it! 

If there are multiple versions of your address, we recommend using the version you normally use for shipping from the US.

Shipping is included in the subscription, but if you purchased any other items in the shop (such as the Mystery Socks), you'll be charged the cost for shipping those items.

All orders will ship from our warehouse in Montana, USA.

We recommend checking the customs and import regulations for your country regarding orders shipped from the US so there aren't any surprises when your socks arrive.

We are unable to alter the value reported on customs declarations or mark an order as a gift (even if you are intending to give the socks as a gift to someone else), as we need to follow the rules and fill out each customs form correctly. If we don't fill out the forms properly, we risk having the shipment returned to us or being prohibited from shipping to that country.

No. Our system cannot process non-English characters, so we aren't able to print the labels in any other language. Our recommendation is that you enter your shipping address pre-translated, or email us the translation so we can make sure it is as accurate as possible.

When your order ships, you will receive a confirmation email with tracking info, if it's available. These get snagged by spam folders sometimes, so be sure to take a peek there if you believe your order should have already shipped.

Tracking numbers are available for most but not all orders. Some international shipping carriers will not provide updates for the entire journey.